Frequently asked questions
How does it work?
Simply place your order online to receive a no-obligation quote. Once the order is placed, we shall email you a proforma invoice with payment instructions. Your order will be processed and shipped, once your payment clears. If at any point you decide to cancel your order – you can do so online by logging into your account.
Card payment fee
Unfortunately, our third party merchant charges a fee for handling all online card transactions. This applies to all credit and debit cards, as well as Paypal payments. It will be added to your total cost at the checkout. If you would like to avoid paying this fee – simply select bank transfer payment option when placing your order. We do not store credit card details nor do we share customer details with any 3rd parties.
Trade pricing is available for trade customers – please email us at email@example.com to see if you are eligible. Once trading history has been established, we may offer credit accounts to our loyal customers.
Refunds and returns
We shall offer a no-quibble full refund for your goods, if they are returned to us within 14 days of purchase date in an unused, original condition. Any items returned after 14 days period, may be subject to 20% re-stocking charge. We shall not be able to accept any returns of used items. All returns are customer’s responsibility.
All items are sold with one year Manufacturer’s warranty. If your item develops a fault within this period, it will be repaired or replaced by Manufacturer. Every Manufacturer has different RMA procedures, which we shall have to adhere to. Please email us at firstname.lastname@example.org to receive links to full procedures. Warranty does not cover any auxiliary products, such as cabling, mounting hardware, power supplies, etc. All returns to ourselves are customers’ responsibility.